About Herts Healthcare
In line with the CQC Quality Statements, Herts Healthcare ensures that their quality service delivery is Safe, Caring, Responsive, Effective, and Well-led across the vulnerable individuals from ages 16 and above using the Best Interests where Herts Healthcare staff make decisions on behalf of vulnerable individuals who lack mental capacity as addressed in the MCA (2005).
Offering a wealth of person-centered care, community engagement support, and complex care needs to be amalgamated with domestic support services in a bid to meet the needs of dependent clients (“Service Users”) Health Healthcare prides itself in their policy-based operations. Our Values towards the ‘users’ which include residents and clients’ encompass a wide variety of people with special needs, including mental health resulting from various dynamics of lifestyles and community behavior, physical, ASD (Autism Spectrum Disorder), and all levels of LD (learning disabilities). Herts Healthcare delivers quality service to individuals in both domiciliary and supported living housing facilities in accordance with Care Act 2014. We also provide comprehensive oncology and complex care, as well as compassionate support during end-of-life. This will be achieved by promoting a standard of excellence that embraces fundamental principles of good care practice that are endorsed by our regulatory bodies.
Our Vision
We aim to be an outstanding care provider within the entire Hertfordshire county and across the whole of England, providing our clients with first-class care, using every means available to achieve the best possible outcome for them.
Our Mission
The objectives of the Company are as follows:
- To assist clients to maintain independence and quality of life in their own home
- To provide the best possible services with a friendly, caring and compassionate approach
- To provide appropriate trained and skilled staff that fits our client's needs
- To provide continuity of care wherever possible
- To respect the dignity and privacy of our clients
Our Values
Herts healthcare believes that, for services to be effective, they should be based on sound values and principles and an understanding of the fundamental and individual needs of service users. The Service Values are as follows:
Privacy
The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of the service user or their advocate.
Confidentiality
The right of individuals to be left alone or undisturbed and free from intrusion or public attention into their affairs. This is taken into account in the formulation of Care Plans, and will only be overridden in exceptional circumstances, and with the knowledge of the service user or their advocate.
Fulfilment
Every individual, whatever their circumstances, has the potential for development, and the right to hold personal aspirations. Within the boundaries set by legislation and professional social work ethics, service users are encouraged in achieving their personal goals.
Risk Taking
All service users are entitled to make decisions about their daily lives and activities. This may, from time to time, result in a conflict between ensuring safety and maximising independence. Service users will be supported in their decisions to take reasonable risks.
Communication
Service users have the right to be heard and to be fully informed on all aspects of their care. Methods of communication are appropriate to the particular abilities and experiences of each individual, and are tailored to each particular set of circumstances.
Independence
Service users are enabled to act independently. Services are aimed at maximising the individual’s capacity for self-care and mobility.
Dignity
All individuals, whatever their circumstances, you have the right to be treated with dignity and respect.
corporate Statement Of Good Practice
The philosophy of the Company is to reflect and promote values that focus upon the individual client or Service User as being at the centre of Care Service planning and Service delivery. To help achieve this, the Company has drawn upon the fundamental Core Values of Care to develop the following Service Values which will form the basis for considering the provision of an individual Care Service.
- Autonomy and independence of personal decision-making, including the assumption of risks as well as responsibilities associated with citizenship.
- Choice of occupational activities, lifestyle, and the best way to maintain independence, including the opportunity to select independently from a range of options.
- Respect for the intrinsic worth, dignity and individuality of the person and his / her racial and ethnic identity and cultural heritage.
Contact us today
We are always here to answer any questions you may have. Contact us today to learn more about our services and how we can help you achieve your goals.